“A man who trusts nobody is apt to be the kind of man nobody trusts.” ~ Harold MacMillan
In Patrick Lencioni’s Five Dysfunctions of a Team, the first and most foundational team dysfunction the author cites is “absence of trust.” When it comes to team failure (or the failure of any relationship for that matter), the loss of trust is the “first domino”; all the rest of the dysfunctions ~ fear of conflict, lack of commitment, avoidance of accountability, and inattention to results ~ flow out of that fractured foundation.
I say all that to emphasize what we all intuitively know: Trust Matters. Trust is foundational to all communal endeavors ~ whether they revolve around accomplishing an organizational objective, or making a marriage work. Without trust, your team, or relationship, cannot succeed.
But trust is not a simple, black and white, neatly packaged concept. It’s complex. It has many layers. The experience of trust is different for each person. What may compromise trust for one person may not be an issue for another. This means you can break trust without even realizing you’re doing it, or fail at repairing trust even when giving it your best.
Sounds messy, doesn’t it? Yep. That’s because it is.
So how, then, do you effectively build trust?